Support

Installation

Download the installer from your account dashboard after purchase.
Run the installer and follow the on-screen prompts. Choose your plugin format (VST3 or AU) and destination folder.
Launch your DAW and rescan your plugin folder if necessary.
The plugin will appear under Zylo in your plugin browser.

Activation

Open the plugin in your DAW. An activation prompt will appear on first launch.
Enter the license key from your purchase confirmation email.
An internet connection is required for activation. After activation, all plugins work fully offline.
Licenses can be used on up to 2 machines simultaneously. Deactivate via Settings → Manage Licenses.

Compatibility

Formats

VST3, AU (AAX coming soon)

macOS

10.14 or later — Apple Silicon native (M1/M2/M3)

Windows

Windows 10 or later, 64-bit only

DAWs

Ableton Live, Logic Pro, FL Studio, Reaper, Bitwig, Studio One, Cubase, and any VST3/AU host

RAM

4 GB minimum, 8 GB recommended

Frequently Asked Questions

Can I use Zylo plugins on multiple computers?

Yes — each license covers 2 machines. You can deactivate a machine at any time from the Zylo account portal to free up a slot.

Do you offer refunds?

All sales are final. Due to the nature of digital products, we do not offer refunds once a product has been delivered or made available. Our instruments are intangible digital goods — once accessed, they cannot be returned in the same way a physical product can. We strongly recommend evaluating our free trials before purchasing, and reaching out to our support team with any questions prior to making a purchase.

Are updates free?

Yes. All minor and major updates within the same major version are free. You'll receive a notification inside the plugin when an update is available.

Is AAX / Pro Tools supported?

AAX support is currently in development and planned for a future release. Sign up for our newsletter to be notified when it launches.

I lost my license key — what do I do?

Log into your Zylo account at any time to retrieve your license keys. If you don't have an account, reach out via the contact form below with your order confirmation email.

The plugin isn't showing up in my DAW.

Make sure you selected the correct plugin format for your DAW during installation (VST3 for most Windows DAWs; AU for Logic/GarageBand). Then rescan your plugin folder in your DAW's preferences. If the issue persists, contact us.

Still need help?